Wednesday, February 14, 2007

Plowing map in DPW Customer Service

I saw something neat while I was in DPW Customer Service about my sidewalk and light issues. On a computer display visible from the customer side of the Customer Service desk, was a color-coded map of the city, divided into zones. Karen on the other side of the desk explained to me that the color coding shows how many plowing passes the different zones have received. The snow-plow operators call in as they plow and she updates the map.

What a great tool.

It would be really cool if the city could figure out how to make that chart visible on the web site. (Do not misunderstand this as a requirement for transparency. There's nothing about the chart that must be made available. It's just be a friendly suggestion.)

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